Top UK airports for people travelling with a disability revealed

The number of people with a disability travelling by air has grown by more than two-thirds since 2010 – but a handful of airports have been rated ‘poor’ for the assistance provided to passengers with a disability.

The report from the UK Civil Aviation Authority (CAA) assessed the top 30 UK airports on the assistance provided. It revealed the majority of UK airports are providing 'very good' or 'good' support – but four airports have not met the CAA's expectations and have been told they must improve. Airports rated as ‘poor’ were East Midlands, Exeter, London Heathrow and Manchester. All four have committed to make improvements and the CAA expects work to start on this immediately.    Six airports were rated 'very good' and 20 were rated as 'good'. Those providing the most assistance were Birmingham, Glasgow Prestwick, Glasgow, Humberside, Inverness and Norwich. The report showed that the number of people with a disability requesting extra help when travelling by air continues to grow significantly and reached over three million journeys in 2016. The rise far exceeds overall passenger growth over the same period. Transport Secretary Chris Grayling, said: “It is vital that everyone can access and use transport services, and the CAA is doing excellent work around this. It is encouraging to see the overwhelming majority of UK airports providing a good service for passengers with a disability, but I am determined to push the aviation industry to do more. “This autumn, as part of our Aviation Strategy, we will consult on ways to make aviation more accessible for people with both visible and hidden disabilities, such as dementia, autism, loss of sight or hearing, as well as age-related conditions. “I also want everyone to take part in the upcoming consultation on our draft Accessibility Action Plan which will look at what more can be done across the entire transport network.”
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